Once the course has started, all places are non-refundable. If it becomes clear that your dog is not suitable to a small group class then the cost of the class will be transferred to cover one to one sessions instead.
If you cannot make one of the sessions then every effort will be made to offer you an alternative for that week. This will be at the discretion of the trainer and where possible, and obviously cannot be every session.
If you wish to cancel or change the start date of your course, then at least 72 hours is required to ensure that your class space can be filled. If at least 72 hours is not given, then a refund cannot be made, and/or a class may not be able to be swapped.
If for any reason any of the sessions need to be postponed or cancelled, for example due to trainer illness, then a session will be added to the end of the block of classes or an alternative provided for those that cannot make that.
During classes, the trainer has the right to withdraw any puppy or dog from classes if they are really struggling in that environment; for example if they are really reactive or really fearful. This very rarely happens, but if you find yourself in that situation, the cost of your class will be transferred to one to one sessions and/or a specific reactivity group.
